The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Turnstone AV ltd (also referred hereafter as ‘we’, ‘us’, ‘our’,).
Copyright & Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of I am audio and our brand partners.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all the material available on this website in any form is prohibited without express permission.
Conformity of Goods
While we take every care to ensure that the description and specification of our products on this site are correct, they are not binding and are intended only to give a general description of the products.
Furthermore, while we try to ensure their accuracy, the colours shown on the website can vary depending on a number of factors, not least your computer screen and display settings.
Placing an Order
All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product page.
Once you have placed an order, we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted.
A contract between you and Turnstone AV Ltd for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).
If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card within 7 days of so doing. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. Any advertised delivery charge will be added to your order value unless otherwise stated.
When placing an order, you undertake that the information you give is accurate and complete. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed.
If you place an order for an item that is on pre-order, your credit/debit card will be charged for the full value of the goods at the time of the order.
The despatch dates shown on pre-order items are as accurate as we can make them and are updated regularly. However, until those items are in our warehouse, the dates are subject to change.
Payment & Taxes
All prices are quoted in pounds sterling and or Euro’s, for orders placed within the EU are inclusive of VAT. If your order is being delivered outside of the EU, VAT will not be charged but the selling price will remain the same and additional delivery charges will apply.
If your order is exempt from VAT, you must request that the VAT element be removed when placing an order. We cannot refund VAT retrospectively.
We accept online payment in a secure environment by credit card, debit card, PayPal. We currently accept Visa, Mastercard, Visa Delta, Maestro, Visa Electron and Solo.
All in stock items are despatched from our warehouse as soon as possible and usually within two working days of the order being accepted.
However, the delivery period stated within which you will receive your order (and the expected delivery date) are indicative and, unless otherwise stated, not guaranteed. Goods will be sent to the address given by you in your order.
In the event that an item within your order is out of stock (and this was not apparent when you placed your order), we will notify you of the delay and despatch it as soon as it arrives at no additional cost. In stock items will be despatched as normal.
If your delivery address is outside of the EU, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is outside of our control and it is your responsibility to meet these charges.
Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please also note international shipments may be subject to cross-border inspections by customs authorities.
For our current delivery policy, please see here.
You have the right to return most items bought from our website, please refer to the separate section ‘returns policy’
We have made every effort to make sure we accurately display every product on our website. However, actual colours may vary depending on calibration of your monitor, and we cannot guarantee this will reflect the true likeness of product on delivery.
We also take great care to make sure all product information, including key features are accurate. We reserve the right to refuse orders where information has been mis-published, including pricing and promotions.
Special Offers & Promotions
From time to time, we run special offers and promotions. We will publish the specific terms and conditions of each promotion, but unless otherwise stated the following will apply.
Special offers cannot be used in conjunction with any other promotion nor are they valid for the purchase of sale items, gift vouchers or multi-buy products.
If a promotion is valid only for orders over a certain amount, that amount does not include delivery or the cost.
Promotion codes cannot be added into an order retrospectively.
FREE DELIVERY AND RETURNS: Unless otherwise stated, all free delivery and free returns promotions are limited to UK addresses. Free delivery applies to UK standard delivery only.
Free UK Standard delivery applies to all items.
Sale & Promotions
Because of the sheer volume of orders received during sale time, we can occasionally oversell. If that happens, we will send out everything we can immediately and will fulfil the rest as soon as we are able to do so.
Ratings & Reviews
By submitting any content, you guarantee that:
- You are the sole author and owner of the intellectual property rights in the content.
- All “moral rights” that you may have in such content have been voluntarily waived by you.
- All content that you post is accurate and over 50 characters.
- You are at least 18 years old.
You further agree that you may not submit any content:
- That is known by you to be false, inaccurate or misleading
- That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy
- That violates any law, statute, ordinance, or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination, or false advertising)
- That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially, or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation.
- For which you were compensated or granted any consideration by any third party.
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers.
- That contains any computer viruses, worms or other potentially damaging computer programs or files
You agree to indemnify and hold Turnstone AV Ltd (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to I am audio), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant Turnstone AV Ltd a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission to the extent authorised by law.
You acknowledge that you, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Turnstone AV Ltd, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.
Disclaimer & Limitations of Liability
Turnstone AV Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors, or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, we shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While we use reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and we will not be responsible for any errors or omissions or for the results arising from the use of such information.
We take all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
We will not be responsible nor liable for your use of any other websites which you may access via links within this website. Turnstone AV Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Turnstone AV Ltd
The entire liability under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
We will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
We may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Law & Territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Data Collection & Storage
If you wish to discuss our terms and conditions in more detail, please call us (during office hours) on 0330 20 20 980
Turnstone Av Ltd
7 Anton Business Park
Anton Mill Road
Hampshire SP10 2NJ
Company Registration Number: 8456611
VAT Registration Number: GB 158668851
Registered in England & Wales.