Unwanted Items – 30 Day Returns
You can return most* items within 30 days for a full refund provided the goods are unopened, unused and undamaged. This 30 day window applies to orders placed online and operates in addition to your statutory rights (if applicable), which are detailed in our terms and conditions.
If you wish to return an item, please notify by email at firstname.lastname@example.org within 30 days of receipt. We will contact you with details on how to proceed. Once we’ve confirmed your return, please ensure you include a note of the reference number we provide.
Please ensure that all returns are packaged well to avoid damage and include everything that was originally supplied. We strongly advise using a tracked and fully insured delivery service.
Please allow up to 14 days for refunds to be processed after we receive your return.
Exclusions to our 30 days returns policy:
- For hygiene reasons we cannot accept returns for used items, the only exception being warranty claims.
- Special order products
- Spare parts
- Any customised goods
We have access to the full range of original spares; we are happy to help so please contact email@example.com